Shipping policy
Shipping Policy
Thank you for shopping with URBANCAPCO. We are committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing may take an additional day or two. We will notify you by email if there is a significant delay with your order.
Shipping Rates
We offer a flat shipping rate of $4.99 on all orders within the United States. Your shipping cost will be displayed at checkout before you complete your purchase.
Delivery Times
Once your order has been processed and shipped, estimated delivery time is 7–15 business days. Please note that delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location and carrier availability.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery. Please allow up to 48 hours for tracking information to become active after you receive your confirmation email.
Possible Delays
URBANCAPCO is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to weather events, carrier disruptions, customs processing, or national holidays. If your order has not arrived within the estimated delivery window, please contact us at support@urbancapco.shop and we will do our best to assist you.
Incorrect Shipping Address
Please ensure your shipping address is correct before completing your order. If you realize you have entered an incorrect address, contact us immediately at support@urbancapco.shop. We will do our best to update your address before the order ships. Once an order has been dispatched, we are unable to redirect it. URBANCAPCO is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Missing Packages
If your tracking information shows your package as delivered but you have not received it, please first check with neighbors and around your property. If you are still unable to locate your package, contact us at support@urbancapco.shop within 7 days of the marked delivery date and we will work with you to resolve the issue.
Contact Us
If you have any questions about your shipment or our shipping policy, please reach out to us: Email: support@urbancapco.shop Phone: (323) 555-5087 Address: 1514 Jessie Latin Rd, Gloster, Louisiana 71030, United States Business Hours: Monday–Friday, 9:00 AM–5:00 PM CST